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Hospitality Team Member Apprenticeship Level 2

Subject Area
Hospitality & Tourism
Start Date
Study Mode
12 Months + End-Point Assessment
Level 2

A Hospitality Team Member can work in a range of establishments, for example bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although Hospitality Team Members tend to specialise in an area, they have to be adaptable and ready to support team members across business, for example during busy periods.

Specialist areas in hospitality include: food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

Entry requirements

Employment in a relevant environment for a minimum of 30 hours per week. There is a requirement for candidates to have literacy at grade 4 and numeracy at grade 3 or above, or Functional Skills equivalent. Employers may also set their own specific entry requirements.

What will I study?

The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, and knowing how to match them to the products and services of the business. This means working as part of a team to ensure that every customer, whether they are eating in the restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference, feels welcomed and looked after. As this apprenticeship has so many pathways available, each pathway has specific skills relevant to the role undertaken.

Core Hospitality

All hospitality team members must have the following core hospitality knowledge, skills and behaviours:

  • Customers; Business; People; First Line Supervision/Team leading

Hospitality Specialist

Hospitality team members must select from one of the following specialist functions;

  • Food & Beverage Service
  • Alcoholic beverage service - apprentices that specialise in alcoholic beverages select one of the three options: wine service, beer/cask ale or cocktails/mixology
  • Barista
  • Food production
  • Reception
  • Reservations
  • Conference and Events Operations
  • Housekeeping
  • Concierge and guest services

Method of delivery

Delivery will be in partnership with employers and will adopt a blended learning approach of on and off-the-job training. Apprentices receive training and mentoring in the workplace and knowledge, skills and behaviour development at York College through a combination of classroom/workshop-based lessons. Apprentices attend College one day per week.

How will I be assessed?

Apprentices must pass the End Point Assessment (EPA) in order to achieve the Apprenticeship Certificate, which comprises of 4 components:

  • 90 minute on demand test
  • 2 hour practical observation
  • Business project
  • 40 minute professional discussion.

All components need to be passed in order for the apprentice to be awarded the Certificate.

Additional costs

There are no specific College programme related costs, however you will be advised of any additional costs during your application and enrolment process.

Good course combinations

This is a full-time course. It is not possible to combine this course with other Vocational, T Level or A Level programmes.

Qualifications received

Hospitality Team Member Apprenticeship Level 2

Your next steps

On successful completion of the apprenticeship there could be a possibility of moving onto the Level 3 Team Member Apprenticeship or other Level 3 Apprenticeships in the relevant area, or into a more senior role within the establishment.

To find out more about how to become an apprentice or how to recruit an apprentice into your business, please contact York Business Partnership Team: Tel: 01904 770368 or email:

Emily Cowell

"I chose this course because I’d like to become a hotel manager and like helping people to have a good time. The tutors are really supportive, and I really like the mix of work and college that an apprenticeship gives you. I’m currently working at the Mercure Hotel. In the future I’d like to go into hotel management."

Front of House Apprenticeship, Employer: Mercure Hotel
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