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There may be occasions during a student's time at college when they experience problems, feel under pressure, and find it hard to cope. The Mental health and Wellbeing Service can help.

How to Access the Team

Our students are able to access the service and book an initial appointment with the team via the Student Portal.

At the time of booking their appointment they will have the options about which service they feel would best support their needs.

For any questions or enquires please email: wellbeing@yorkcollege.ac.uk

Mental Health and Counselling

The Mental Health Advisor and Counsellors offer support with emotional and mental wellbeing. We can offer one-off appointments, follow up sessions, counselling sessions and help signpost to external and/or specialist agencies. We can also liaise closely with other departments in College and external agencies to ensure that students are provided with holistic, individualised support.

Student and tutor talking about the students graphic design work
Student and tutor talking about the students graphic design work

Mental Health and Counselling

The Mental Health Advisor and Counsellors offer support with emotional and mental wellbeing. We can offer one-off appointments, follow up sessions, counselling sessions and help signpost to external and/or specialist agencies. We can also liaise closely with other departments in College and external agencies to ensure that students are provided with holistic, individualised support.

Art foundation blog 4

Wellbeing Advisors

The Wellbeing Advisors support students who are homeless, at risk of becoming homeless, or experiencing other issues with housing. We also support students who are having financial difficulties, needing to claim benefits, experiencing family issues, students who are young carers, young parents, or are vulnerable and needing support for other reasons. Wellbeing Advisors can also support students with future work and learning options.

Art foundation blog 4

Wellbeing Advisors

The Wellbeing Advisors support students who are homeless, at risk of becoming homeless, or experiencing other issues with housing. We also support students who are having financial difficulties, needing to claim benefits, experiencing family issues, students who are young carers, young parents, or are vulnerable and needing support for other reasons. Wellbeing Advisors can also support students with future work and learning options.

Who we help

Wellbeing Advisors support students who are homeless, at risk of becoming homeless, or experiencing other issues with housing, having financial difficulties, needing to claim benefits, experiencing family issues, students who are young carers, young parents, or are vulnerable and needing support for other reasons. Wellbeing Advisors can also support you with your future work and learning options.

What we do

We aim to help you stay at College by giving you advice and support to help you deal with your situation. We will talk through options with you so you are able to make informed decisions about your life and your next steps. We can help you to develop important life skills, such as managing money. We may refer you to other agencies for specialist advice and occasionally we can come with you to appointments. Our support is tailor-made for you.

How we work

Confidentially
Everything we discuss is confidential and we will always ask your
permission to talk to others involved in your support. Unless you or somebody else is at serious risk of harm, we will discuss confidentiality with you at our first meeting.

Professionally

We have a commitment to listen to you, ensure you are given
relevant and accurate information, treat you with respect and take your views seriously. These are set out in the York College Code of Conduct.

Within reasonable time scales

We will am to support you as quickly as possible and can offer same day appointments through our new booking system. We cannot be a crisis service, but we will respond to emergencies as quickly as we can.

Counselling and mental health advisory support

  • Counselling offers an opportunity for you to talk and try and understand your difficulties.
  • Counselling is about finding ways to help you to help yourself.
  • Counselling can help you to manage and cope with the problem better, and work towards possible solutions.

Need help now?

If you need immediate support due to a mental health crisis please contact your GP or go directly to A&E.

Alternatively you can contact the NHS crisis team for York, Selby, Ryedale, North Yorkshire, Durham, Darlington and Teeside on: 0800 0516 171

In a mental health crisis:

NHS Freephone Line for those in mental distress: 0800 0516 171 covers York, North Yorkshire, Teeside and County Durham (TEWV) providing local area helplines and useful advice.

www.kooth.com Free, safe and anonymous online Counselling and chat support - Chat to Counsellors, read articles, join live moderated forums

The Hub of Hope - is a first of its kind, national mental health database which brings together organisations and charities, large and small, from across the country who offer mental health advice and support, together in one place.

SHOUT : Chasing the Stigma Crisis Messenger service, a 24/7 text messaging service to provide support and help to those most in need.

Runaway Helpline - For those young people who are thinking about running away, the Runaway Helpline offers free, confidential, 24/7 support to young people at any stage of running away; before they go, while they’re away, and even when they’re back home.

Free advice and support provided for employers and for apprentices who are feeling low, upset and struggling to keep up with their apprenticeship. It is confidential and run by fully trained professionals with expertise in mental health.

In a housing or homeless emergency contact your local council (details are in the link):

City of York Council Housing Options. Out of office hours, contact the Emergency Duty Team on 01609 780780 or email: edt@northyorks.gov.uk.

Leeds City Council Housing Options: Out of office hours, contact the Emergency Duty Team on 07891 273939

East Riding of Yorkshire Council Housing Options: Call 01377 241273 out of normal office hours.

North Yorkshire Housing Options. For out of hours support contact the Social Care Emergency Duty Team 01609 780780

If you or someone you know is experiencing domestic abuse:

IDAS provide a helpline and information

Supporting Victims in North Yorkshire provide a helpline and lots of useful and practical information on keeping safe.

Always phone 999 if you feel there is an imminent risk of harm.

If you need to speak to someone in an emergency outside working hours

Please access your GP or attend A&E who will be able to assess and advise.

The Samaritans www.samaritans.org provide a 24-hour helpline for people in distress and despair 116 123
York Samaritans are based at 89 Nunnery Lane, York - 01904 655888 (phone for details about visiting times). This map will help you find them. www.samaritans.org/branches/york-samaritans

HOPElineUK www.papyrus-uk.org has a specialist helpline which helps young people (35 years and under) deal with suicidal thoughts and supports those worried about others .

Are you planning to come to College in September?

Are you planning to come to College in September? We are dedicated to helping you prepare for College and understand you may be feeling anxious or have lots of questions.

Here are some useful links to help and support you.

Travel Information

Funding Advice and Guidance

Careers Service

Learning Support

Carers information


The College's Mental Health and Counselling service will be open for referrals from September. We look forward to meeting you in the new term.

Rebecca and Julie, Wellbeing Advisors



Confidentiality

Our Counsellors and Mental health Advisors work within the British Association of Counselling and Psychotherapy (BACP) ethical framework which includes confidentiality. Counselling is confidential, except in certain exceptional circumstances. These circumstances would usually be if you or someone else was at risk of being harmed.

Worries or difficulties of any kind, at any time during the day

For those experiencing an emotional or psychological emergency, and need to talk to someone at any time throughout the day, students can go to the HelpZone 1F096. The HelpZone team is there to help students with any questions they may have during their time in college. If the HelpZone Team don't know the answer they will make an appointment for the student with the appropriate team.

Useful Local Council websites for housing advice or if you are homeless (or are threatened with homelessness)

City of York Council
Craven District Council
Harrogate Borough Council
Hambleton District Council
Leeds City Council
North Yorkshire County Council
Richmondshire District Council
Ryedale District Council
Scarborough Borough Council
Selby District Council

Council Tax Benefit - It is unlikely that you will pay Council Tax as a full-time student, but you may have to apply for an exemption form. Seek advice from the College InfoZone or go to the link Council tax exemption information for City of York residents

Money for living (If you are not living at home and/or being supported by your parents/guardians):- Universal Credit has now been introduced in most areas of York and Yorkshire to help you with living costs. More information and advice on Universal Credit and how to apply is available here. This replaces Income Support and Housing Benefit, however, in some areas you would still need to apply for these benefits. If you are unsure, please ask an Intensive Personal Adviser for advice. For funding from College - please make an appointment at the InfoZone to see the Funding Team.

Paying your rent and bills

Renting a flat can be expensive, especially in York. Most students look at sharing a house which can be more economical as bills are shared out amongst all the housemates. It is important to check first that you can afford to pay your rent and living expenses. Sometimes rent includes bills, if not, remember that you will have to budget for paying for gas, electric, water, TV Licence & phone bills from your part-time job or benefits claim.

If you are in shared accommodation, the responsibility for paying bills can often be stressful if housemates do not pay their share. Citizens Advice have produced a useful guide on what to do if you are having problems in shared accommodation.

You will have to pay a deposit or “bond” for most rental properties. This is usually the equivalent of one month’s rent and is paid back to you when you leave (providing there is no damage or outstanding rent payments due). Find out if your local council runs a “Bond Guarantee Scheme” , which is a written bond for Landlords instead of cash.

Rent is usually paid monthly. If you are a student in further education and on a low income you may be able to get the Housing Element of Universal Credit.

Some Letting Agencies only offer accommodation to over 18's, however if you are under 18 it may still be possible if you can provide a financial
guarantor, i.e. someone who agrees to cover your costs if you are in financial difficulty.

Make sure where possible that you have a tenancy agreement. This specifies your rights as a tenant. It is better to have a written tenancy agreement than a verbal one in case of any disputes with your landlord.

If you do not pay your rent you run the risk of being evicted from the accommodation. Landlords are within their rights to do this but must follow a procedure. Obtain advice from your local Citizen Advice Bureau or Housing Options Team at your local council identified above.

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