A Hospitality Team Member can work in a range of establishments, for example bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although Hospitality Team Members tend to specialise in an area, they have to be adaptable and ready to support team members across business, for example during busy periods. Specialist areas in hospitality include: food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.
Typical Job roles
The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business. This means working as part of a team to ensure that every customer, whether they are eating in the restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference, feels welcomed and looked after. As the Hospitality Team Member has so many pathways that you can take, each pathway has specific skills relevant to the role undertaken.
There is a requirement for candidates to have literacy and numeracy at Grade 3/D or a Level 1 Functional skill in those areas. Employers may also set their own specific entry requirements.
Students with international qualifications will need to have them converted, for which there will be a cost, through the national agency for the recognition and comparison of international qualifications and skills (NARIC) website. This is required to confirm they are comparable to UK qualifications at the start of the programme in readiness for gateway and the end point assessment.
Level 2 Hospitality Team Member Apprenticeship
Method of Delivery
Delivery will be in partnership with employers and will adopt a blended learning approach of on and off the job training. Apprentices receive training and mentoring in the workplace and knowledge, skills and behaviour development at York College through a combination of classroom/workshop based lessons. Apprentices attend College one day per week.
End Point Assessment
Apprentices must pass the end point assessment in order to achieve the Apprenticeship Certificate, which comprises of 4 components:
90 minute on demand test
2 hour practical observation
40 minute professional discussion.
All components need to be passed in order for the apprentice to be awarded the Certificate.
On successful completion of the apprenticeship there could be a possibility of moving onto the Level 3 Team Member Apprenticeship or other Level 3 Apprenticeships in the relevant area, or into a more senior role within the establishment.