Award Crest
York College


If you work or are looking to work in a role such as a career advisor, counsellor, housing support worker or peer mentor, where the provision of information, advice or guidance is a requirement, this course is for you. Potential employers for roles within this field include: local authorities, careers advice services, voluntary sector organisations, student services, citizen advice services and housing associations.

Qualification Level

NCFE Level 2 (online distance learning, no exams involved).

Who Is It For

This course is funded by the adult education budget, and therefore suitable for learners aged 19 and over and the courses are co-funded. Individuals that are aged 19 or over and have not attained a GCSE grades A* to C in maths or English will be fully funded.

Study Hours

Guided Learning Hours - Minimum: 114, Maximum: 120
Study hours per week - 12
(*please note these are average and estimated figures and may not be a true representative for all individuals*)

How to Apply

If you wish to study this course you do not need to fill out an application form, simply visit our friendly team of advisors in the InfoZone, located behind the main reception desk. Alternatively; you can enrol over the telephone on 01904 770770.

Course cost

Most students over the age of 19 will be able to study this course for free, however, please contact us if you are aged 19-23 and do not yet have a full level 2 qualification (5 GCSEs grade A*-C, NVQ Level 2 or higher) as additional eligibility criteria may apply.

For more information please email the InfoZone on This email address is being protected from spambots. You need JavaScript enabled to view it. or ring them on 01904 770770.

Course Duration

This particular short course is just 12 weeks long.

How It Helps You

This course will equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. This course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

Completing this course can get you recognised and put you in line for professional development, and a great addition to your CV.

How Is The Course Delivered

This course is available in both paper and online format, and is up to you to decide which method you prefer, making the course flexible and easy for you. Personal tutors are assigned to each learners, to help ensure you have the support you need throughout the duration of the short course.

Course Breakdown

UNIT 1 – Information, advice or guidance in practice

This unit will provide an understanding of the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance including signposting, referrals and record keeping.

UNIT 2 – Developing interaction skills for information, advice or guidance

How to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication are all developed within this unit. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality. A further element of this unit is the consideration of how best to identify personal strengths and development needs.

UNIT 3 – Signposting and referral in information, advice or guidance

This unit will provide you with an understanding of the difference between signposting and referrals, when it is appropriate to refer or signpost an individual organisation’s procedures. It will also help you to gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.

UNIT 4 – Information, advice or guidance in context

This unit will provide you with an understanding of information, advice or guidance in the context of your won practice and a specific group of clients, exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific clients groups, potential barriers and how to overcome them is built within this module.

UNIT 5– Skills for advice suppliers

This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. Also a key part of this section will be to gain knowledge of social policy in advice work and sources of information, negotiating effectively on a client’s behalf and support and action planning.


Contact Us

If you have any questions about this course or any aspects of studying at York College please email or call (01904) 770770.

Whilst every effort has been made to ensure the accuracy of the information contained in this webpage, the content is subject to change where necessary.


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