York College

Who is it for and what is the aim?

This course is designed not only for middle managers, line managers but also for supervisors. Anyone dealing with internal or external customers will benefit from reflecting on their techniques and their effectiveness.

What Delegates will Learn

  • The consequences of poor workplace communication
  • The nature of communication and the communication cycle
  • Barriers to effective communication
  • Different communication options and their advantages and disadvantages
  • The nature and importance of communication feedback
  • The nature and role of non-verbal communication including body language
  • Getting feedback on communication skills

How will Delegates Learn?

This session will be delivered remotely using Microsoft Teams or Zoom. The trainer will generate an event and details of the event code will be forwarded to each attendee in advance. On the day of the course attendees will use the event code to “join” the session at 1.30pm..

Programme Delivery and Costs

The course is delivered over 2 x 3 hour sessions, attendance is required on both days.

Individual Cost: £99.00

Next Course Date


Further Information and Booking

If you're interested in this course then please contact us on:

Business Development Unit, York College, Sim Balk Lane, York, YO23 2BB
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 01904 770368 Option 1

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