York College

Executive Summary

Due to the impact of the Coronavirus many organisations have needed their employees to start working from home, or to move onto the Government Furlough scheme. Obviously, it is not currently possible to hold face to face training, but it is still possible to support and develop your staff.

The furlough scheme allows staff to do training or volunteering and many employers are using this opportunity to catch up on planned development or to simply provide learning as one of the ways of maintaining staff engagement and supporting wellbeing.

York College are now able to offer our popular Introduction to Management and Supervisory skills course as a series of bite-sized sessions delivered online to smaller groups.

The sessions are delivered in 2 hour chunks with opportunities for reflection, review and further work in between the sessions. The interactive online platform allows delegates to engage with each other, ask questions of the trainer, observe and practice skills.

Now, more than ever, the quality of management within your organisation is crucial to ensuring that your business makes it through this unprecedented time. Effective line managers and supervisors set the tone for your organisation, provide direction and support, and prevent staffing issues from becoming problems.

An employee's relationship with his or her direct manager is the single most important factor in employee engagement and retention. Effective managers are instrumental in creating a committed and productive workforce who enjoy adding value and act as ambassadors for your business.

Is this online seminar for me?

Whether you are an existing or new manager, if you want to become more effective and achieve more, and you want to improve your management capabilities, then this series of 5 bite-sized sessions is for you.

This programme has been specifically designed for people who have little or no experience of supervising or managing others or who have some experience but no formal training in this area.

It will help you to understand what management is, and what it isn’t, how to transition into becoming a manager and how to overcome some of the hurdles that may present. You will explore what strengths you are already bringing to the role, and how to leverage these, as well as identifying areas to work on and the tools to help you do this.  

Learning Methods Used

This is an interactive series of 5 bite sized sessions that will introduce the concepts of management and use exercises, breakout groups, activities and learning outside the sessions to help you understand how to implement these in your day to day role.

Workshop Outline

Session 1

Getting to know each other

Group working methods

What is management?

  • Management vs Leadership
  • The role and responsibilities of a manager/supervison
  • Transitioning to the management role

Management vs Delivery

  • Time management
  • Planning, prioritising and allocating work
  • Delegation

Session 2

Managing Communication

  • Interpersonal skills and building rapport
  • Feedback Skills
  • Effective and productive meetings

Management & Leadership Style

  • Situational Leadership - Hersey & Blanchard
  • Power Base and Leadership – French & Bertram
  • Generating motivation, engagement and commitment

Session 3

Developing the team

  • Performance Management & Appraisals
  • Development goals
  • Coaching and Mentoring

Session 4

Achieving Business Objectives

  • Setting Direction and Goals
  • Motivation and commitment
  • Maintaining high performance
  • Resilience & Wellbeing

Session 5                                                                                                    

Dealing with Issues

  • Handling grievances
  • Disciplinary issues
  • Dealing with conflict


  • Develop a personal plan to implement learning back in the workplace.

You will build the skills that will allow you to:

  • Develop a rounded view of the manager’s role
  • Develop an appropriate leadership style
  • Set a direction for the team
  • Coach and support individuals
  • Delegate tasks successfully
  • Conduct performance appraisals and provide feedback
  • Know when and how to run meetings
  • Build a strong and committed team
  • Deal with conflict and emotion
  • Motivate, inspire and gain commitment from your team

By the end of the sessions you will have a good understanding of team performance, the importance of good communication and the basic principles of leadership.

Our trainers bring with them a wealth of experience in the subject. Our approach is professional and relaxed to quickly build confidence. We expect participants to be fully involved in the process, be enthusiastic and work hard to change their behaviours and to incorporate new learning.

Programme Delivery and Costs

The course is delivered in 5 x 2 hour sessions, 10.00-12.00 over one week, Monday-Friday

Individual Cost: £165.00

Next Course Date


Further Information and Booking

If you're interested in this course then please contact us on:

Business Development Unit, York College, Sim Balk Lane, York, YO23 2BB
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 01904 770368 Option 1

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