York College

Executive Summary

Many managers and supervisors are appointed on the basis of their demonstrated ability to do their previous job well. Few are afforded the opportunity to learn about the art of management and supervision, other than through learning ‘on the job’. Some will have recognised this gap in their learning, and will have attended York College’s two day ‘Introduction to Management and Supervision’ workshop. Whether learning has been acquired ‘on the job’ and / or through workshops, many will recognise there is more to be learnt.

Is this seminar for me?

This workshop is for managers and supervisors who are already working in the role and who are comfortable with the ‘basics’ of the subject but would like time out to explore the subject in more detail and grow their skills set.

The workshop will provide opportunity for you to explore and practice key management activities including Performance Management, Dealing with Poor Performance, Managing Change, Project Management, Giving and Receiving Feedback, and Handling Difficult Conversations.

Learning Methods Used

This is an interactive two-day workshop in which you will receive taught input on key management activities with opportunity to practice these skills. The workshop will allow you to develop a better understanding of yourself and the people you manage and how to leverage this knowledge to get the best results for both individuals and the team.  The approach will be informal and flexible, allowing space for some bespoke exploration of related subjects of interest to delegates.

Workshop Outline

Introduction and Welcome

Understanding Self and Others

  • Impact of self awareness on management
  • 16 Personality Types
  • Belbin Team Roles

Team Dynamics

  • Myths of leadership
  • Leading through values
  • Working wholeheartedly


Managing Performance

  • Pushing up Performance
  • Positive Motivation
  • Achieving results in teams


Managing Change

  • Change and Transition
  • Kubler Ross
  • Giving a positive lead
  • Making it happen

Project Management (the basics)

  • Identifying and scoping a project
  • Communication
  • Risk and interdependencies
  • Planning and resourcing
  • Delivery and review


  • Feedback skills
  • Listening skills
  • Rapport building skills

Dealing with Issues

  • Poor performance
  • Tackling difficult situations


  • Develop a personal plan to implement learning back in the workplace.

What you will learn

In this two-day programme, you will learn the techniques and build the skills that will allow you to:

  • Use your understanding of self and others to improve your management technique
  • Set the tone for your team
  • Manage change and transition in the workplace
  • Implement and manage projects
  • Communicate and engage with your team
  • Tackle emerging issues

By the end of the two days you will have a good understanding of team performance, the importance of good communication and the basic principles of leadership.

Our trainers bring with them a wealth of experience in the subject. Our approach is professional and relaxed to quickly build confidence. We expect participants to be fully involved in the process, be enthusiastic and work hard to change their behaviours and to incorporate new learning.

Programme Delivery and Costs

2 Day Programme (attendance is required on both days)


Next Course Dates



Further Information and Booking

If you're interested in this course then please contact us on:

Business Development Unit, York College, Sim Balk Lane, York, YO23 2BB
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 01904 770368 Option 1

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