York College

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Course Profile

This course is based on the principle that managing the performance of the workforce is concerned with optimising its potential to ensure the continued improvement and development of an organisation whilst supporting the individuals in their personal development and growth. It is founded on the firm belief that it is as valuable to have an individual develop within an organisation and move on to better things as it is to watch an individual grow and remain within the organisation.

Who is it for?

This course is for anyone from junior supervisor level upwards who is in any way responsible for the performance and behaviour of another colleague. The principles are of particular value to those starting so as to learn these principles and techniques as early as possible in their careers.

What will I learn?

  • Definition and description of performance management
  • Benefits to the individual and to the organisation
  • The performance management sequence
  • How an organisation sets expectations for staff performance
  • How expectations are communicated
  • SMART target setting
  • Monitoring performance
  • Identifying and addressing underperformance
  • Consequences of failing to address underperformance
  • Identification of reason for failing to manage performance
  • Exploration of the need to manage over-performance
  • How to give feedback
  • How to manage appraisals
  • How to deal with potential conflict resulting from performance management
  • Introduction to theories of motivation in relation to managing performance


This is not an accredited programme and no formal assessment will take place. There will be a range of group exercises which will reinforce the learning throughout. It should be noted that this course does not include role play activities.

Programme Delivery and Costs

This course is delivered over 1 day – 9.30am to 4.30pm.

Individual cost: £99.00

Next Course Date

1st July 2020

Further Information and Booking

If you're interested in this course then please contact us on:

Business Development Unit,
York College,
Sim Balk Lane,
YO23 2BB

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: 01904 770368.

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