York College

Due to the ongoing impact of Coronavirus we have moved many of our face to face training courses online.

We are now able to offer zoom based training to employees working from home, on furlough, or joining in from a socially distanced office.

Is this online seminar for me?

Managing performance is more than just appraisals. It’s an ongoing process of building effective relationships with the people you manage, supporting and developing them and helping them to achieve their own and the organisations goals.

Effective performance management is a daily activity and an intrinsic part of the manager’s toolkit. It gives your reports clarity and direction, helps them to fully engage with the organisation and gives you the opportunity to tackle issues before they become problems.

Learning Methods Used

The training is delivered live via Zoom by one of our associate trainers who will use a mix of taught input, breakout discussions, exercises and self-directed learning to guide you through the content.

The content is delivered in two separate 2.5hr zoom sessions to ensure that delegates are able to maintain focus for the full session.

This course is for anyone from supervisor level upwards who is responsible for the performance and behaviour of another colleague.

Programme Content

Session 1

  • What is Performance Management?
  • Introduction to theories of motivation in relation to managing performance
  • Using organisational values and competency frameworks for performance management.
  • Building effective relationships
  • The performance management and appraisal cycle
  • SMART target setting
  • Goal setting using the GROW model


Session 2

  • Identifying and addressing development needs
  • Monitoring performance
  • Identifying and addressing underperformance
  • Constructive feedback skills
  • Dealing with difficult conversations

Programme Delivery and Costs

The course is delivered over 2 x 2.5 hour sessions, 9.30am – 12.00pm, attendance is required on both days.

Individual Cost: £99.00

Next Course Date


Further Information and Booking

If you're interested in this course then please contact us on:

Business Development Unit, York College, Sim Balk Lane, York, YO23 2BB
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 01904 770368 Option 1

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