Award Crest
York College

Programme Content

Drawing on participants' existing experience, knowledge and skills in managing or delivering customer service, this seminar pulls together the key points needed to deliver top class service. It will provide frontline staff with the knowledge they need to improve customer service and give them the opportunity to identify their own areas of personal development.

The essence of excellent service is differentiating yourself and your package within a customer-orientated environment. Knowing what the customer expects and delivering above that expectation is the secret to adding value.

The objectives of this course are to:

  • Understand the customer
  • Increase your awareness and levels of customer service
  • Provide a professional service to customers
  • Develop customer trust and respect
  • Project the right impression and enhance customers’ perception
  • Manage customer requirements and demands professionally, maintaining control of the situation and setting expectations
  • Enhance your personal awareness and develop more effective customer communication skills
  • Accept the need for changes to practices, skills and behaviours needed to deliver lasting excellence in customer service
  • Develop a ‘customer-led’ approach to business
  • Apply your newly acquired skills to your own working environment

Programme Delivery and Costs

This course is delivered over 1 day – 9.30am to 4.30pm

Individual cost:


Next Course Dates

26th June 2018

More dates TBC.

Further Information and Booking

Business Development Unit, York College, Sim Balk Lane, York, YO23 2BB
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 01904 770368

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