Why IT User?

Over 70% of jobs now require IT skills and making the most of technology is the single most important step employers can take to improve productivity and efficiency in their business. One in ten employers believe there are skills gaps in the skills of their IT Users, particularly at advanced level, and over the next 5 years employers are anticipating rapid development of new technologies to support business process management.

This Apprenticeship provides the apprentice with the competence, skills and knowledge to work effectively and efficiently with IT systems, communication and productivity tools and software applications.

Entry Requirements

To start the course you must be employed in a relevant environment for a minimum of 30 hours per week.

You will also need 3 GCSEs at grade C or above including Maths & English for the Intermediate Apprenticeship (Level 2) and a minimum of 5 GCSEs of grades A-C including IT, Maths and English or a Level 2 Diploma in an associated subject area and/or at least one year minimum industry experience for the Advanced Apprenticeship (Level 3).

Qualification and Level

Intermediate Apprenticeship (Level 2) or Advanced Apprenticeship (Level 3) in IT Applications Specialist.


Each level takes a minimum of one year to complete.

Apprentices attend College one half day per week and work for their employer the remainder of the time. In the future we aim to offer this via distance learning using various modes (video training etc.). There may be an occasion when you will be asked to attend College for a tutorial on subject matter that will be discussed in the programme.

For the NVQ you will build up a portfolio, which is a collection of examples or evidence of your work that demonstrates your skills and ability, including a work diary, photos, statements from your employer and colleagues and examples of completed tasks. Assessment consists of practical tasks, observations, oral questioning, written questions, assignments, projects and written tests.

The Functional Skills are assessed through online tests.

What will I study?

Intermediate Level 2 NVQ Diploma in IT Applications Specialist

Mandatory Units:

Optional units include:

Advanced Level 3 NVQ Diploma in IT Applications Specialist

Mandatory Units:

Optional units include:

Additional Study

What could it lead to?

After achieving the Intermediate Apprenticeship in IT User skills, most employees will have the opportunity of further professional development within their company, in some case leading to promotion.

York College, graded Outstanding by OFSTED in December 2013, is ideally placed to support both Apprentices and businesses to successfully engage with and benefit from Apprenticeships.

To find out more about how to become an Apprentice or how to recruit an Apprentice into your business please contact York College Business Development Unit:

Tel: 01904 770368

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