York College

Learning Method


Entry Requirements

There are no specific entry requirements however learners should have a minimum of level one in literacy and numeracy or equivalent.

Course length

12 weeks

Guided learning hours: 155

Please note these are average and estimated figures and may not be a true representative for all individuals.

Qualification Level

TQUK Level 2 Certificate


7 units in total

Unit 1

Principles of providing administrative services

Understand the organisation and administration of meetings

Understand the organisation of travel and accommodation

Understand how to manage diary systems

Understand how to use office equipment

Understand the use of mail services in a business context

Understand customer service in a business environment

Unit 2

Principles of business document production and information management

Understand how to prepare business documents

Understand the distribution of business documents

Understand how information is managed in business organisations

Understand the essential requirements of business documents

Unit 3

Principles of communication in a business environment

Understand the requirements of written and verbal business communication

Unit 4

Understand employer organisations

Understand organisational structures

Understand the organisational environment

Unit 5

Principles of developing working relationships with colleagues

Understand the principles of effective team working

Understand how to buddy a colleague

Unit 6

Principles of business administrative tasks

Understand how to deal with mail

Understand reception services

Understand the management of diary systems

Understand event organisation

Understand finance for administrators

Unit 7

Understand how to prepare text

Understand how to create text from notes

Understand the preparation of text from recorded notes

How to Apply

If you wish to study this course simply visit the How to Enrol webpage and select BDU incl. Distance Learning from the first drop down menu and then choose your desired course from the second drop down.

Contact Us

If you would like to enrol, you can do so via our Enrol Now page.

If you have any further questions about York College please email info@yorkcollege.ac.uk or call (01904) 770770.

Whilst every effort has been made to ensure the accuracy of the information contained in this webpage, the content is subject to change where necessary.


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