York College

Industry Insights

Customer service managers and supervisors

Up to £30,000

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Office supervisors

Up to £25,000

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Sales supervisors

Up to £36,000

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Note regarding Coronavirus (COVID-19): Due to the nature of our Online and On Campus apprenticeships, with key concepts being taught online through high-quality video lectures, apprentices are able to continue their studies seamlessly with social distancing in place. Some of the regular ‘On Campus’ lessons can be replaced by remote ‘virtual classroom’ sessions led by college tutors. This flexible approach can be easily adapted to suit government guidance and college policies.

Overview

The Team Leader/Supervisor Apprenticeship is accredited by the Chartered Institute of Management. Staff learn on the job, applying new skills to their existing role. The apprenticeship is suitable for those who are, or wish to become, team leaders and/or supervisors. This includes individuals who are at the start of their career that wish to become team leaders/ supervisors as well as those aspiring or existing managers who may already have developed practical experience but who wish to develop their theoretical understanding of management skills further.

This flexible apprenticeship is delivered in partnership with Mindful Education, and combines online learning with face-to-face lessons in the classroom. 

Please note: classroom attendance is one evening/day per week/fortnight during term time.   

What will I learn?

The apprenticeship covers a wide range of business management skills and knowledge, including organisational performance, interpersonal skills and personal effectiveness.   

Example modules

  • Principles of Management and Leadership
  • Managing a Team to Achieve Results
  • Building Stakeholder Relationships Using Effective Communication
  • Contributing to the Delivery of a Project
  • Managing Daily Activities to Achieve Results
  • Managing Budgets and Resources
  • Managing Data and Information
  • Managing Own Personal and Professional Development

Study Method – Online and On Campus

We have partnered with Mindful Education to deliver this apprenticeship through our Online and On Campus model. Apprentices will attend college once every two weeks and will study online materials during allotted time at work. 

Online lessons can be accessed at any time, using a mobile, tablet or desktop - meaning apprentices can fit their study around work commitments, minimising disruption in the workplace. Each lesson lasts around 45 minutes and is accompanied by animations and motion graphics to bring concepts to life. Exercises, interactive case studies and analytical tools help to enhance the learning experience further.

On campus, apprentices benefit from face-to-face classes at college with an experienced tutor. A combination of classroom-based lessons, group exercises and discussion encourage apprentices to apply theory to real-life workplace situations. 

This modern, flexible approach to apprenticeship training empowers learners, minimises disruption to employers, and delivers tangible results in the workplace.

Learn more about the York College and Mindful Education partnership.

How will I be assessed?

Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate.

The end-point assessment for the Team Leader/ Supervisor Apprenticeship involves a review of the apprentice’s portfolio of evidence which is collated during their work/ study time; an externally set knowledge test; and an interview/ competency-based discussion relating to the apprentice’s Continual Professional Development Log.

Entry requirements

Individual employers will set the selection criteria for their apprentices though most will be expected to hold 5 GCSEs at grade 6 (C) or higher. Prior experience may also be considered. Apprentices should also have achieved qualifications in English and mathematics at a minimum of level 2 or equivalent. Where this is not the case, apprentices must complete these by the end of the Apprenticeship.

Progression

Upon successful completion of the apprenticeship, there is an opportunity to study CMI courses at level 5 and up to level 8. 

Career opportunities

Learners who are aspiring to a management role may progress to roles such as Team Leader, Supervisor, Project Officer, Shift Manager or Foreperson.

Additional information

Fortnightly college classes will be held every 2 weeks.

This Apprenticeship will typically take 1½ years to complete but can take less depending on the prior experience of the individual and the specification of the employer.

Course costs

 Levy paying employers can access levy funds to pay for this programme, and our blended learning model can contribute to the 20% off-the-job training requirement.

Find out more

For more information on how this apprenticeship can help your business, email the York College BDU on: This email address is being protected from spambots. You need JavaScript enabled to view it. 

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