Business Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business Administrators develop key skills and behaviours to support their own progression. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers, with a focus on adding value. The Business Administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills and adopting a proactive approach to developing skills.
Typical Job roles
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes and record and analyse data. Examples include MS Office or equivalent packages. Production of accurate records and documents including: emails, letters, files, payments, reports and proposals. Make recommendations for improvements and present solutions to management. Draft correspondence, write reports and ability to review others' work. Build and maintain positive relationships within their own team and across the organisation. Demonstrate ability to influence and challenge appropriately. Become a role model to others, developing coaching skills as they gain area knowledge. Take responsibility for initiating and completing tasks, and managing priorities and time in order to successfully meet deadlines. Positively work towards the supervision of colleagues and set a positive example for others in the workplace.
Level 2 Business Administration Apprenticeship or equivalent, or experience in industry at a senior position. GCSE grade C/4 in maths and English or Functional skills at Level 2. An interest in the area of study. The employer may also have their own specific selection criteria in addition to York College entry requirements.
Business Administrator Apprenticeship Standard (Level 3)
Functional skills in maths and English at Level 2 or equivalent if not already achieved.
Students with international qualifications will need to have them converted, for which there will be a cost, through the national agency for the recognition and comparison of international qualifications and skills (NARIC) website. This is required to confirm they are comparable to UK qualifications at the start of the programme in readiness for gateway and the end point assessment.
Method of Delivery
Apprentices will typically attend York College on a day release for the duration of the apprenticeship and work with their employer for the remainder of their contracted hours. During their time in College apprentices will work towards the knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor will visit every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.
End Point Assessment
Functional skills at Level 2 must be achieved before an apprentice can progress to the End Point Assessment (EPA) which includes the following areas:
On line Multiple Choice Test: 50 multiple choice questions to be completed in 60 minutes under invigilation conditions. The apprentice must pass the test before they progress to the interview
Portfolio interview: The 30-45 minute interview assesses the apprentice’s competence, self-reflection, judgement and understanding of the entire apprenticeship.
Project Presentation: The apprentice delivers a presentation on a project that they have completed or a process that they have improved.
An independent assessor will award an overall grade of Pass/Distinction/Fail.
This apprenticeship is an ideal stepping-stone into specialist, team leading, supervisory or line management roles within retail and higher level training and apprenticeships. Progression into a more senior role within the business environment, or another career within the business environment for example accounting.
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