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Information Communication Technician - Support Technician

Subject Area
Digital Technologies
Start Date
Study Mode
18 Months + End-Point Assessment
Level 3

Entry requirements

Employment in a relevant environment for a minimum of 30 hours per week. There is a requirement to have 5 GCSEs at grade 4 or above, or equivalent, (including English, Maths) or a relevant Level 2 Apprenticeship or other relevant qualifications and experience.

Individual employers may set additional criteria.

What will I study?

This Level 3 apprenticeship has been designed by employers. It is suitable for those students wishing to provide technical support to internal and external customers, and will help them to be productive in their use of technology required for their role.

Typical job roles:

  • Helpdesk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support

Method of delivery

The knowledge components of the standard will be delivered through blended learning with taught sessions being delivered at York College. These are supported by additional learning resources through our VLE.

Apprentices will complete a portfolio of evidence to demonstrate key knowledge, skills and behaviours which will be supported by an individual assessor.

Key areas of the apprenticeship standard include:

  • Technical Support, diagnosis and testing
  • Communication, escalation and policy
  • Installation, configuration and upgrades to hardware and software
  • Network hardware, software and security principles

How will I be assessed?

End-Point assessment will be carried out by the British Computer Society (BCS) and will consist of a Professional discussion underpinned by a portfolio of evidence, in addition to a project report with questioning, which will both be marked by an independent assessor at a grade of Pass, Merit or Distinction

Good course combinations

This is a full-time course. It is not possible to combine this course with other Vocational, T Level or A Level programmes.

Qualifications achieved

Information Communications Technician - Support Technician Level 3 Apprenticeship

Additional costs

There are no specific College programme related costs, however you will be advised of any additional costs during your application and enrolment process.

Your next steps

This apprenticeship is recognised for entry on to the register of IT Technicians confirming SFIA Level 3 professional competence and those completing the apprenticeship are eligible to apply for registration. Completion of this apprenticeship can lead to promotion within your role or your organisation or a higher-level programme of study.

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