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Information Communication Technician - Support Technician apprenticeship Level 3

Subject Area
Digital Technologies
Start Date
Study Mode
18 Months + End-Point Assessment
Level 3

Entry requirements

You must be employed in a relevant role for a minimum of 30 hours per week. As a minimum, you should have 4 GCSEs at grade 4 or above, including English and Maths.

What will I study?

This apprenticeship will give you the knowledge, skills and behaviours required to work as an Information Communication Technician - support technician and will include the following:

  • Provide technical support to customers both internal and external through a range of communication channels
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Interpret technical specifications relevant to the ICT task
  • Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
  • Support the rollout of upgrades or new systems or applications

You will also produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship which will form the basis for the professional discussion during the End-Point assessment (EPA).

Method of delivery

Apprentices attend College one day per week supported by our Virtual Learning Environment (VLE) and work for their employer the rest of the time.

How will I be assessed?

The End-Point Assessment (EPA) will comprise of:

  • 60-minute professional discussion based on the portfolio of evidence
  • 1500-word project report with questioning

Good course combinations

It is not possible to combine this course with other Vocational, T Level or A Level programmes.

Qualifications achieved

Information Communications Technician - Support Technician Level 3 Apprenticeship

Additional costs

There are no specific College programme related costs, however you will be advised of any additional costs during your application and enrolment process.

Your next steps

This apprenticeship is recognised for entry on to the register of IT Technicians confirming SFIA Level 3 professional competence and those completing the apprenticeship are eligible to apply for registration. Completion of this apprenticeship can lead to promotion within your role or your organisation or a higher-level programme of study.

To find out more about how to become an apprentice or how to recruit an apprentice into your business, please contact York College Business Partnerships Team:

Tel: 01904 770368

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