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Updated 7th January 2019

For York College Students :- What to do if?

• You are being bullied

Tell a member of staff. This could be your progress tutor or another member of staff who you trust.

If you need somebody to talk to, go to the InfoZone or HelpZone and ask to see a Mental Health First Aider. A Counsellor or Personal Advisor (Intensive Support) may also work with and support you.

• You have a mental health issue

Talk to your progress tutor about any support needs you have. You possibly need a referral to the Learning Support Team. Alternatively, if you need somebody to talk to, go to the InfoZone or HelpZone and ask to see a Mental Health First Aider. A wide range of self-help material, useful websites and further information is available on the Counselling pages of the intranet, self-help leaflets are also available in the InfoZone.

• You think you are pregnant

If you need to see somebody more urgently, visit your GP, local family planning clinic or the Yorsexual Health Clinic at Monkgate . You can also access Reflect Emergency Pregnancy Service in York, for advice and support.

• You have a drug or alcohol issue or are affected by a close family member who has a drug or alcohol issue.

See more information on the counselling pages - Drugs and Alcohol

• You have a sexual health issue

Go to your GP/Family Planning/Yorsexual Health Clinic at Monkgate - for more information www.yorsexualhealth.org.uk

• You feel in danger or at serious risk from someone or something

Speak to a trusted member of staff, such as a Progress Tutor, who will then involve a college Safeguarding specialist for advice and support. You can access the Safeguarding Officer yourself via the InfoZone or HelpZone. Alternatively This email address is being protected from spambots. You need JavaScript enabled to view it. is the dedicated email address and is monitored between 9:00am - 5.00pm Monday-Friday if you would prefer to email your concern about you or somebody you know. Useful link for help and support: www.yor-ok.org.uk/young-people/30clarencest

• You have a family/relationship issue

Complete an IPA Referral for Support form and hand in to InfoZone or HelpZone; you will normally be contacted within 48 hours and will be referred to the Intensive Personal Adviser who will offer emotional support and refer onto other agencies as appropriate. See more information on the Intensive Personal Advisers page of the intranet.

• You are homeless

Complete the IPA Referral for Support form and hand in to InfoZone or HelpZone; you will normally be contacted within 48 hours and referred to the Intensive Personal Adviser who will offer ongoing support and link in with the appropriate housing services. See more information on the Intensive Personal Advisers page of the intranet.
If you have nowhere to sleep for the night, come to the InfoZone for immediate external referral.

• You have changed your contact details.

Email This email address is being protected from spambots. You need JavaScript enabled to view it. or go to the InfoZone to complete a Change of Details form.

• You have problems with transport to college

Go to the InfoZone to discuss transport options and if appropriate funding for your travel costs or fill out a yellow ‘College Coach Incident Report’ card available from the Helpzone.

• You have forgotten or lost your money for lunch or bus fare home

Go to the InfoZone to request an emergency loan, which you will be expected to repay.

• You have lost your ID card

Go to the Finance Desk in the InfoZone to pay £5 for a new card and lanyard (printed in the InfoZone).

• You want careers or UCAS advice

Check the Careers section of the intranet or go to the InfoZone or HelpZone for help and advice and to book a careers appointment.

• You require a council tax exemption certificate

If you are resident in York, you can apply online at www.york.gov.uk/info/20170/student_council_tax/28/apply_for_a_student_council_tax_discount_or_exemption otherwise go to the InfoZone for advice.

•You wish to make a complaint

Go to the InfoZone for a complaints form.

Useful Information

www.yor-ok.org.uk/young-people/30clarencest- lots of information that is York-based, has advice and guidance on many issues.

The Mix - Online guide for young people with advice and support on life issues.

www.citizensadvice.org.uk - Citizens Advice website.

www.stophateuk.org - Stop hate Crime 24 hour Help Line 0800 138 1625

www.becomecharity.org.uk - provides help, support and advice to children in care and young care leavers so that they can unleash their potential and take control of their lives.

LiveWellYork - Voluntary sector partners and local people have worked alongside the City of York Council to create a website that provides good quality information and advice.