Award Crest
York College

This Level 3 apprenticeship is typically 12 months in duration and has been designed by employers. It is suitable for those employers looking to recruit and train people to provide technical support to internal and external customers, and will help them to be productive in their use of technology required for their role.


Job roles include:

  • Helpdesk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support

Qualifications and End-Point Assessment Information

Apprentices must achieve one internationally recognised vendor or professional qualification, from the right hand column in the table below. This then exempts one of the Ofqual-regulated knowledge modules, as shown in the left hand column.

 Knowledge Module  Vendor or Professional Qualifications
Knowledge Module 1: Networking and Architecture
(for Level 3 Infrastructure Technician Apprenticeships)
MTA Network Fundamentals
Network +
A +
CIW Network Technology Associate
 Knowledge Module 2: Mobile and Operating Systems
(for Level 3 Infrastructure Technician Apprenticeships)
CCNA Security
MCP Managing and Maintaining Windows 8 * MCP
Configuring Windows 8 *
MTA Mobility and Devices Fundamentals Security +
Mobile +
CIW – Internet Business Associate
CIW – Mobile Application Development
 Knowledge Module 3: Cloud Services
(for Level 3 Infrastructure Technician
MTA Server Admin *
Enabling Office 365 Services
Enabling Office 365 Identities and Requirements
MTA Cloud Fundamentals
Install Configure Windows Server 2012 *
Administration of Windows Server 2012 * Configure
Advanced Windows Server 2012 Services*
 Knowledge Module 4: Coding and Logic
(for Level 3 Infrastructure Technician
MTA Software Development Fundamentals
App Development
 Knowledge Module 5: Business Processes
(for Level 3 Infrastructure Technician Apprenticeships)
CIW – Internet Business Associate ITIL Foundation

End-point assessment will be carried out by the British Computer Society (BCS) and is likely to include a synoptic project, summative portfolio and an interview which will be marked holistically by the Independent Assessor with a grade of Pass, Merit or Distinction.

The decision as to when an Apprentice is ready to cross the threshold from Learning and Formative Assessment to the End-point Assessment will be made by the Employer and Training Provider based on their monitoring of an apprentice’s progress. Before the apprentice takes the End-point Assessment they must have successfully completed all of the knowledge modules (including the relevant industry certification) and satisfied the on-the-job practical and behavioural standards.

Method(s) of delivery

The knowledge modules will be delivered through blended learning with taught sessions being delivered at York College for the chosen knowledge units. These are supported by additional learning resources through our VLE. To cover the requirements of the knowledge modules and properly prepare students for end point assessment they will complete the following qualifications:

  • BCS Level 3 Award in Networking and Architecture
  • BCS Level 3 Award in Mobile and Operating Systems
  • BCS Level 3 Award in Cloud Services
  • BCS Level 3 Award in Coding and
  • BCS Level 3 Award in Business Processes

Where possible, vendor units will also be delivered at York College but where this is not possible external training agencies will be used.

Entry criteria:

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.


12 Months

What next?

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

Progression routes may be available onto BCS Level 4 Network Engineer Apprenticeship.

York College, graded Outstanding by OFSTED, is ideally placed to support both Apprentices and businesses to successfully engage with and benefit from Apprenticeships.

To find out more about how to become and Apprentice or how to recruit an Apprentice into your business please contact York Business Development Unit:

Tel: 01904 770368

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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