This apprenticeship is aimed at those working towards managing teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. Operations/Departmental Managers are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers. York College will work with employers and key players in the sector to prepare and equip you to be successful in your career.

Qualifications & End-Point Assessment Information

You will develop the knowledge, understanding, skills and behaviours (know it, show it & live it) in relation to the aspiring role. During the apprenticeship you will develop the knowledge of managing organisational performance and delivering results through operational, project and finance management and interpersonal excellence in managing people and developing relationships. The apprenticeship has on programme and end-point assessment:

The final assessment and grading will be undertaken by the Independent Assessor. Marks will be allocated across the areas being assessed, with a maximum possible mark of 100.

Grade  Total Mark
Distinction 70+ 
Merit  60+ 
Pass  50+ 
Fail   Less than 50

The apprenticeship includes Pass and Distinction grades with the final grade based on the apprentice’s combined performance in each assessment activity.

Method(s) of delivery

Delivery will be in partnership with employers and adopt a blended approach of on and off the job training and professional development. Apprentices will receive training and mentoring in the workplace and knowledge, skills and behaviour development at York College through classroom and research based activities.

Entry criteria

Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard. There is a requirement to have literacy & numeracy skills equivalent to GCSE at grade C or Level 2 Functional Skills in English and Maths.


Typically this Apprenticeship will take 2 1⁄2 years.

What Next?

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.

To find out more about how to become an Apprentice or how to recruit an Apprentice into your business please contact York Business Development Unit:- Tel: 01904 770368 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.