Why Business Administration?

Administrative roles exist across all industry sectors. Every business, large or small, needs administrators who can provide quality support in a variety of different departments. For example, you might work in a medical practice, hospital or an educational environment in a secretarial, personnel, accounts, purchasing or IT role.

By completing an Apprenticeship in Business Administration you will enhance your administrative skills, improve your efficiency and performance and become a valuable team member. This will demonstrate to an employer that you have gained the right knowledge and experience to help in their business and encourage them to invest in you and your career.

Qualification and Level

Intermediate (Level 2) Diploma in Business Administration

Advanced (Level 3) Diploma in Business Administration.

Most candidates start on an Intermediate Apprenticeship and progress to an Advanced Apprenticeship although the level may be determined by the role in the workplace and previous qualifications.

What will be studied?

Level 2 Diploma in Business Administration

Mandatory Units

Communication in a business environment

Principles of providing administrative services

Principles of business document production and Information management

Understand employer organisations

Manage personal performance and development

Optional Units include:

Manage diary systems

Handle mail

Deliver customer service

Provide reception services

Using email

Develop working relationships with colleagues

Contribute to the organisation of an event

Additional Study

Level 3 Diploma in Business Administration

Mandatory Units

Communicate in a business environment

Principles of business communication and information

Principles of administration

Principles of business

Manage personal and professional development

Optional Units include:

Organise and deliver customer services

Chair and lead meetings

Procure products and/or services

Develop a presentation

Evaluate the provision of business travel or accommodation

Are there any entry criteria?

To start the course you must be employed in a relevant role for a minimum of 30 hours per week.

In addition, for an Intermediate Apprenticeship (Level 2) you will have a minimum of 3 GCSE’s at grade D or above to include English and Maths. Completion of the Intermediate Apprenticeship (Level 2) is required prior to starting the Advanced Apprenticeship (Level 3).

Method(s) of delivery:

Delivery of this apprenticeship is through a combination of on the job and off the job learning and attendance at college as follows:

Intermediate (Level 2) Business Administration Alternative Mondays

Advanced (Level 3) Business Administration Alternative Mondays/p>

How is the qualification assessed?

There will be three mandatory online tests for each level of the apprenticeship and also the students gather evidence for a portfolio from their place of work to match their chosen units.

They will also have regular reviews, observations and professional discussions with assessors in the workplace, which will be tracked against relevant units. Students will be required to complete written ‘Unit Knowledge’ to cover the understanding of the unit theory.

The Functional Skills are assessed through on-line tests.


Intermediate Level 2) takes one year to complete.

Advanced (Level 3) takes 18 months to compete.

What next?

Good administrative skills are extremely valuable to employers and can lead to many other career opportunities including promotion, management training, or even starting your own business.

Our Success Rates

85% overall success rate for our Business Administration Apprenticeship provision, 13.8% higher than national average

79% overall success rate for our Intermediate Apprenticeship provision, 10% higher than national average

York College, graded Outstanding by OFSTED, is ideally placed to support both Apprentices and businesses to successfully engage with and benefit from Apprenticeships.

To find out more about how to become an Apprentice or how to recruit an Apprentice into your business please contact York Business Development Unit:-

Tel: 01904 770368

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.