If you know who you would like to speak to call the main college switchboard on 01904 770200.

To report a students absence from college please ring the absence line on 01904 770399.

If you would like general information please contact Customer Services on 01904 770400 and our advisors will be happy to answer your queries. Customer Services offers services to current and potential learners for part-time and full-time courses.

Our Address is:
Customer Services
York College
Sim Balk Lane
York YO23 2BB

E-mail:customer-services@yorkcollege.ac.uk
Fax: 01904 770499
Text telephone: 01904 770303

When you can contact us

0900 - 1700 Monday to Thursday
0900 - 1600 Friday

For the main college switchboard ring: 01904 770200

How we can help

Customer Services offers impartial advice on all full and part time courses offered to ensure we find the course which is right for you. Information, prospectuses, course guides and application forms can be provided.

Frequently Asked Questions (Customer Services)

Q. Do I need to have studied the subject I am interested in before?

A. This depends on which level you wish to study. For basic level courses you do not require any previous study. For higher level courses e.g. A level / HNC etc it may be advisable to study at a lower level prior to undertaking certain courses. Professional courses have certain requirements which are set out by the professional bodies, which the college has to adhere to e.g. Chartered Institute of Marketing, Institute of Personnel and Development, and Institute of Management. For further information contact the Customer Services Unit.

Q. Do I need to have GCSE's/A levels to study at college?

A. Not necessarily. Again this depends on the level of the course. Higher level courses will specify particular entry requirements. There are also separate circumstances for some learners whereby experience in other areas and commitment to learning may be taken into account. Learners wanting to study at a higher level who do not have the relevant qualifications might like to consider an Access to Higher Education course. In most cases universities will accept this qualification to gain entry to their courses. These courses can be studied full-time over one year. Contact the Customer Services Unit for more information.

Q. Am I too old to come to college?

A. There is no upper age limit for most courses. We usually require learners to be over the age of sixteen, but in some cases younger learners may be considered with the permission of their school.

Q. I don't really know what type of course I want to do, .... is there anyone I can discuss this with?

A. Our Customer Services team are available to offer advice on a wide range of courses. You may also wish to arrange a careers interview through our Student Services department. Telephone 01904 770397 to make an appointment.

Q. Are there any child care facilities available in the evening?

A. The college does have a day nursery, but unfortunately there are no evening child care facilities available at the moment.

Q. Is there any financial help available towards extra costs associated with course materials?

A. Learners suffering financial hardship are able to apply to the college's Learner Support fund for help with essential course related costs such as equipment, uniform, books, travel, educational trips. Learners can get an application form from the Student Services Department in the college or by calling: 01904 770397. Applications are assessed according to a set of criteria based on financial circumstances and actual need.

Q. I can't make it for that time due to other commitments is it OK if I'm 10/15 minutes late in arriving?

A. This is not usually a major problem in most cases, however if this is to be a regular arrangement, prior approval from the tutor will be required.

Q. Will I be in a group full of 16-18 year olds, or will there be older learners on my course?

A. With evening classes there is usually quite a mixture of age groups on most courses.

Q. Can I get any help towards course fees?

A. If you are in receipt of certain benefits, then you may be entitled to a full or part concession on course fees. The Customer Services team and Student Services will be able to advise you in greater detail with relevance to your particular circumstances. Call 01904 770400 & 770397.

Q. If I don't meet the course entry requirements and I don't have the specified qualifications, can I still apply for the course?

A. Most courses will consider applications from learners who do not meet the specified entry requirements. Alternatively for those learners failing to meet the entry requirements, a more appropriate course of study in your chosen area of interest may also be suggested.

Q. I haven't been to school/college for 30 years. Is there any help available with regard to study skills?

A. The college offers courses to meet a range of abilities, including courses about returning to study and confidence building courses.

Q. If I find that the course is not for me can I withdraw?

A. You are, of course, free to withdraw from the course at any time but the college does operate a no refund policy. The best advice is to make enquiries prior to enrolling. Our team of advisors will be happy to answer your questions.

Q. Can I join a class after it has already started?

A. This will depend on the percentage of attendance required for the course. For an 80% attendance course, it may be possible to start late, but for a 100% attendance course this would not be possible unless there are circumstances under which the individual tutor sees fit.