While
you are a
learner at
York College
you can expect:
- Helpful
advice
and guidance
about which
courses
to study
- An
introduction
that helps
you to
get to
know the
college,
your course,
key staff
and other
students
- Simple
and clear
guidelines
to help
you be
successful
- Facilities
and equipment
to support
your individual
learning
needs
- Friendly,
caring,
well qualified
and supportive
staff
- Interesting
and stimulating
classes
with a
variety
of learning
activities
- Work
returned
with helpful
comments
within
agreed
timescale
- Regular
opportunities
to discuss
your progress
- Opportunities
to express
your views
about the
course
and college
and be
represented
on appropriate
committees
including
Board of
Governors
- To
feel safe,
and free
from discrimination
and harassment
- To
be treated
and respected
as an individual
- A
clean,
pleasant
and safe
college
environment
- Information
about support
services
available
to you.
For example:
Learning
Support,
Counselling,
Careers
Advice
and Guidance,
Welfare,
Financial
Help.
While
you are a
learner at
York College
we expect
you to:
- Respect
other people
regardless
of differences
in culture,
ability,
race, gender,
age, religion,
sexual
orientation
or social
class
- Attend
your classes
and other
scheduled
events
regularly
and punctually
- Complete
set work
on time
and to
the best
of your
ability
- Seek
help if
you need
it
- Take
care of
the college
buildings,
furnishings
and equipment
and respect
other people's
property
- Help
to make
the college
a safe
and pleasant
environment
for everyone
During
your time
at York College
we will ask
you if you
think we
have kept
these promises
As
part of our
commitment
to continuous
improvement
we welcome
your feedback.
As a student,
or user of
the college,
your views
are often
sought through
surveys,
invitations
to specific
meetings,
and representation
on a variety
of student,
course and
college committees
including
the Student
Course Representative
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Useful
Contacts
If
you have any
queries regarding
the Learner Charter
you should contact
Student Services
in the first
instance:
Student
Services / Students'
Union:
Telephone:
(01904) 770397
Email: su@yorkcollege.ac.uk
or
the
Quality Improvement
Manager
Telephone:
(01904) 770377
Email: quality@yorkcollege.ac.uk
Employers
and the Local
Community
The
college aims
to provide employers
and the local
community with:
- Regular
information
about college
programmes,
services, facilities
and costs.
- Opportunities
to consult
with appropriate
staff and to
express their
views about
the services
provided by
the college.
- Opportunities
to express
their current/future
employee training
needs.
- Feedback
on the progress
of employees
attending day
release/block
release courses.
- A
response to
all enquiries
within five
working days.
The
college aims
to provide employers
who receive students
on work placement
with:
- A
clear written
statement,
prior to the
start of the
placement,
outlining the
main aims and
individual
roles and responsibilities,
including the
role of staff
(college/ employer)
involved in
assessing and
supervising
students.
- Students
who are well
prepared and
clear about
their role
and contribution
to the employer's
organisation.
- A
named college
contact who
will consult
them on policy
issues and
operational
requirements
for the period
of the work
placement.
Problems
and Complaints
If
you have any
problems or are
dissatisfied
with any aspect
of your learning
programme then
in the first
instance you
should:
- Take
any concerns
about an academic/vocational
matter to the
staff member
concerned.
- If
you are still
unhappy then
ask to see
the Head of
Study responsible
for the area
in which you
are studying.
- If
it is a non-academic
issue or problem,
then you should
discuss the
matter with:-
Progress Tutor,
Course Tutor,
Tutor Manager,
College Counsellor,
Team Leader,
Head of Study
or Student
Union Representative.
- Alternatively,
you can choose
to raise the
matter with
Student Services.
What
to do if you
have a complaint
If
you have a complaint
or feel the college
is not adhering
to its Charter,
there is a formal
complaints procedure.
This outlines
both internal
and external
contact points
including key
senior managers,
the Clerk to
the Governors
and the regional
Further Education
Funding Council.
A copy of the
complaints procedure
and formal complaints
form is available
from Reception,
Student Services
or the Students`
Union Office.
To
read the college
complaints policy
please follow
this link.
To
fill in a complaints
form please follow
this link.
These
leaflets are
also available
from Student
Services.
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